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Grievance Redressal Policy

Grievance Redressal Policy

UPI Tranzact – A product by Speedx Innovations Private Limited

1. Introduction

UPITranzact is committed to providing a seamless and trustworthy experience for all its users and merchants. We take customer concerns seriously and aim to resolve all grievances efficiently and transparently in a timely manner.

This policy outlines the framework for addressing complaints, disputes, and grievances related to services offered by UPI Tranzact.

2. Scope

This policy applies to:

  • All users and merchants using UPITranzact's payment services.

  • Grievances related to transaction failures, settlement issues, unauthorized charges, service dissatisfaction, or technical support.


3. Grievance Officer Details

As per regulatory compliance under the Information Technology Act, 2000 and applicable payment guidelines, the designated Grievance Officer is:

Name: Aaryan Singh
Designation: Grievance Officer, UPI Tranzact
Email: [email protected]
Mobile: +91 95983 21356
Working Hours: Monday to Friday, 10:00 AM to 6:00 PM
Response Time: Within 72 business hours from receipt of grievance


4. Grievance Submission Process

Users may raise their concerns through any of the following channels:

  • Email: Send your complaint with full details to [email protected]

  • Customer Care: Reach our support team at the contact number available on our website

  • Contact Form: Submit an inquiry via the support/contact page on www.upitranzact.com

Please include the following in your complaint:

  • Registered mobile number or email

  • Transaction ID or reference number (if applicable)

  • Description of the issue


5. Escalation Matrix

If a user is not satisfied with the resolution provided, they may escalate the matter to the compliance officer or management team by writing to:

Email: [email protected] (if applicable)
Expected Resolution Time: Within 7 working days


6. Review & Compliance

This policy is reviewed periodically to ensure compliance with applicable laws and regulatory requirements. Updates, if any, will be published on our website.


Speedx Innovations Private Limited
www.upitranzact.com
Registered Office: 83, DARAULI, ZAMANIA, Zamania Bazar, Zamania, Ghazipur- 232329, Uttar Pradesh

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